Case Studies

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  Identification of ways to enhance the use of technology in the legal sector

    Client: Merrill Corporation   Objectives: To explore current attitudes towards and usage of technology among legal professionals (solicitors, barristers, judges) To gauge future trends relating to the use of technology To identify opportunities to provide technology-led solutions in the legal sector Methodology: Internal workshops throughout research process Face-to-face and telephone depth interviews with solicitors, barristers […]

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  Measuring satisfaction among trade customers

    Client: Travis Perkins   Objectives: To measure satisfaction among trade customers (notably plumbers and heating engineers) with Travis Perkins products and services To identify strengths and areas to address To compare TP performance with that of key competitors Methodology: Quantitative telephone survey of trade customers conducted by our specialist B2B telephone unit Statistical correlation analysis […]

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  Customer satisfaction tracking in the occupational health business